Voice over Internet Protocol is a rather new technology that lets you make and receive phone calls via the Internet. VoIP began as a curiosity not so long ago but has moved mainstream in a big way with small business. Some businesses in US are dumping conventional phones in favor of VoIP, and startups are selecting VoIP from the get-go. VoIP is gaining popularity among small business owners for good reasons, which are four:

1. It costs less than conventional business phone service — often a lot less (compare with call cards). No more multiple phone lines or paying extra for features like conference calling. Most VoIP service works on a flat monthly fee, so bills are more predictable.

2. It’s less complex and easier to maintain. Voice calls run over the same network you already use for email and Web access. One system serves all (e.g. before that you needed to have canada call cards).

3. It offers more advanced features. You can select area codes (international area codes) other than your own for your business number and receive calls or voicemail to your laptop or IP phone while traveling, as if you were at your desk. You won’t need a separate cell phone and number. Take your business phone system with you when you travel.

4. Business class VoIP offers auto attendant, desk-to-desk calling, message on hold, conference calling and other features.

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